Shipping and Returns Policy
All shipping methods are via FedEx and are available as, Ground, SmartPost, Next Day Air, 2-Day Air. The shipping rates are controlled by the FedEx system and include handling costs.
FedEx Smartpost is a service provided by FedEx in which they ship your package via FedEx Ground to your nearest Post Office distribution center, from there your package will be delivered to you via United States Postal Service. While this shipping method may take longer to reach you, it is also typically the least expensive shipping method we can offer.
Most orders will ship within three business days. We do not ship on Weekends.
Unfortunately, we cannot ship outside the U.S. And shipping to Hawaii and Alaska may be limited by area.
Note About Shipping:
Shipping expenses have always been a challenge when it comes to items that are relatively low in cost, breakable, but substantial in quality and weight like our mugs and glassware. During the COVID-19 pandemic, shipping rates, which are determined by the various carriers, especially to residential addresses, have gone up substantially. So much so, that depending on your location, the cost of shipping a single item may at times exceed the cost of the item it self. To mitigate this unfortunate and beyond our control fact, we suggest our customers take advantage of our free freight program by purchasing multiple items together. This enables us to efficiently ship your products, as typically the cost of shipping and packaging multiple items is only slightly more than the base cost of a single item carton. Reaching the free freight threshold not only gives you more of a great product to collect or share with family and friends as gifts, but, substantially increases the value of your dollars when purchasing on Americaware on-line store. Buying only for your self? Make a set! It makes economic sense to receive two or three items for little more than the cost of a single shipped item.
Americaware will gladly replace any and all damaged products at no cost. However damaged reports must be made within 4 business days of package delivery. To report a damage Email [email protected] or call customer support at (800) 854-1652. Replacements will be shipped within 3 business days of your claim.
All Americaware sales are final. While we are glad to replace any defective or damage products you may receive, we do not accept returned items. If there is a problem with your order, such as defective, damaged or missing items, please contact our customer service department at 1-800-854-1652, or E-Mail [email protected] and we will be happy to send out a replacement at no charge. Most replacements ship within 3 business days.